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If you ever run into any difficulties in playing our videos, or if you are experiencing any other problems with our service or with your account, you can start troubleshooting by going to the Support menu at the top of the page and selecting frequently asked questions. This takes you to our searchable database of common questions and their solutions. You can either type a search term into this field or choose a category from the Filter by menu to see a list of questions. So, for example, if I were experiencing some playback issues with the movies on the Online Training Library, I might type in 'playback issues' and click Search. Now I see a list of questions that might suit my needs. For instance, I am using Firefox 3.5 or higher, and occasionally the pages or movies don't load properly, or it has sporadic playback failures. How do I fix this? Clicking any of the questions shows me the answer. So in this case I see suggestions to log out and back into my account, and if that doesn't work, I can try clearing my browser's cache and cookies, and you can see that instructions for doing so are provided here, for both Mac and Windows users. Some FAQ's even have accompanying videos demonstrating the list of steps to a solution. (Male Speaker: If you're using Firefox 3.5 or higher--) Boy, that voice sounds familiar. Now if you are not sure what to type in the Search field, you can also try narrowing down the list of questions using the Category and Sub-Category menus. Let me go ahead and clear the Search field here, and I will choose, say, Technical Help from the Categories menu. That gives me a long list of FAQs to look through, but I can narrow it down by selecting, say, Movie Playback Issues from the Sub-Category menu. And again, from here, I can just click on any question to see the answer.