Customer Service and Tech Support

If you are experiencing a problem that you can't find a solution to by searching our Frequently Asked Questions, you can also email our customer service or technical support team by going to support > contact us. Just fill out the Send us an email form and begin by selecting the proper department to make sure your question reaches the right support staff in a timely manner. As you can see, our Customer Service Department can help you with questions related to activation keys, trial memberships or discounts, billing/receipts, canceling your membership, your login information, creating new accounts or reactivating accounts, questions you may have about the CDs or DVD-ROMs you have purchased from us. Or if you have any other customer service related questions--which as you can see is anything regarding your account, billing, or shipping--you can select Other. Our technical support team can help you with content questions, meaning the content of our courses, exercise file issues, playing your content on your mobile devices, problems you may be having with playing back our videos, any other site performance issues you may be experiencing, and you can choose Other for any other technical issues you may be experiencing. Once you have selected the category for your question, just fill in the rest of the appropriate fields. Note that the asterisks do indicate required fields. If your question relates to a particular course you have watched, please do select its name from the Course menu. Your course history will appear in the Course menu. If you are not signed in to your account, you won't see this menu. As you can see, that fills in the rest of the information: the last movie you viewed, the author, and the release date. Then just type your question in the field below. After you have done that, complete the CAPTCHA field area by typing in the words that appear in this image. Unfortunately, this step is necessary to prevent automated web bots from abusing our system. Once you have done that, you can click Send to submit your question. Customer service and technical support questions are answered within two business days. If you need more immediate help, you can also call us at the numbers listed here. Note that our customer service hours are Pacific Standard Time.